What if something is missing on my order?Updated 2 years ago

First, look through the entire order and separate all the items. Unroll anything that is not on a core as multiple items that are less than 15 ft in length will be rolled together. Also check inside cores for small items.

If the items are still missing check the invoice. The item may be marked as drop shipped from the manufacturer. This means that the item is being shipped to you directly from the manufacturer instead of from us. We do this for out of stock or special-order items. Most manufacturers ship within 1-2 business days so you should receive drop shipped items in a timely manner.

If the packing list indicates that the item was shipped but you did not receive it, please give us a call at 1-888-330-6172 as soon as possible so we can correct the problem. Shipping errors or omissions need to be reported to us within 30 days of purchase in order to be corrected or adjusted. Sorry, we cannot make corrections after this time.